FAQ – MANbox

HOW MUCH IS MAN-BOX?

You only pay for the clothes you keep. Our average price point is $65 per item, with a fair amount of variation. We charge no fees, and shipping & returns are always on us. When you sign up, you can let us know your budget, and we’ll do everything we can to find the best clothes for you within that budget.

IS MAN-BOX ONLY FOR MEN?

We currently only carry menswear, but we welcome everyone! Please email us at kacy@fhgclothiers.com if you have any specific concerns about whether we can accommodate your size/fit/style.

HOW OFTEN WILL I RECEIVE A SHIPMENT?

Twice a year (Spring and Fall) or you can always request another at any time. For example some guys have requested boxes around special events like homecoming or before vacations.

I WOULD LIKE TO STOP RECEIVING MANbox.

Call or Email us.

I HAVE A SPECIFIC QUESTION NOT ADDRESSED ANYWHERE IN FAQ. WHAT SHOULD I DO?

Give us a shout! Just email kacy@fhgclothiers.com with any questions.

Try-On Period

WHEN DOES MY TRY-ON PERIOD END?

Your 10-day try-on period begins the day the package is marked delivered by UPS. We will contact you when the try-on period ends to check on your status. If we can not contact you after 20 days, you will be charged for the entire box.

Merchandise

WHAT TYPE OF CLOTHES DO YOU SEND?

We currently offer men’s casual wear – the stuff in between what you wear at home on the couch and a full-blown suit. The clothes you’ll wear to dinner, to work, out on a date or on the weekends.

WHAT IF I DON’T LIKE THE CLOTHES PICKED OUT FOR ME?

No worries. No one’s feelings will be hurt. Everyone likes different things. Leave us some notes and we will try better on the next box.

WHAT IF SOMETHING DOESN’T FIT OR ISN’T MY STYLE?

We will do everything possible to ensure you receive clothes that fit, taking into account what brand and size you currently wear, your body shape, past purchases and returns, and photos of you if available. Due to the way pants wear, we can hem them if need be.

However, if we get any picks wrong you can simply let us know and we will see if anything is in stock that may wear better. We can also give you more options.

DO YOU CARRY SHOES?

We don’t currently offer shoes in the MANbox, but we are happy to make recommendations!

Shipping

WHO IS YOUR SHIPPING PARTNER?

Orders are shipped via UPS.

Returns

WHAT IS YOUR RETURN POLICY

We only accept returns of items that are unused, unworn, unwashed and undamaged. Tags (if applicable) should be intact. Returns that have not been shipped 14 days after requesting a return will be charged.

I LOST MY RETURN LABEL. HOW DO I SHIP MY RETURNS BACK TO YOU?

Contact kacy@fhgclothiers.com and we’ll e-mail you another return label! Please do not pay for your own return label. We are unable to track self-purchased labels. This will delay or interfere with return processing, and you may be charged for the items.

WHAT IS YOUR RETURN POLICY REGARDING GROOMING PRODUCTS, UNDERWEAR, SWIMWEAR AND SOCKS?

Sales of underwear and grooming products are final and cannot be returned.

Swimwear may be returned, however you must wear underwear or shorts when trying on.

Socks can only be returned unopened in their original packaging.

Billing

WHEN WILL I GET CHARGED?

After we send you an invoice showing what was kept, once you approve we will charge the card on file.

DO YOU CHARGE ANY ADDITIONAL FEES ON TOP OF THE PRICE OF THE CLOTHING?

Sale items may have an alterations fee if they are needed.

DO YOU CHARGE SALES TAX?

Depending on your shipping address, you may be charged applicable state, county and city sales taxes on your shipments. You will see the estimated taxes for items you purchase before your credit/debit card is charged.